| Q: |
What is SureSupply? |
| A: |
HP SureSupply is a free, user-friendly tool enabled through Smart printing technology* that provides you with two convenient ways to re-order genuine HP printing supplies.
To make re-ordering easy, the needed supplies are pre-selected in your online shopping cart. You can subsequently decide if you want to go through HP Dial-a-Cartridge or Reseller Locator to re-order your supplies.
* Using genuine HP supplies ensures availability of all HP printing features |
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| Q: |
Who can I purchase supplies from through the SureSupply program? |
| A: |
SureSupply offers you two convenient ways to replace your supplies: HP Dial-a-Cartridge or your local reseller. |
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| Q: |
How do I set up SureSupply? |
| A: |
Click here for the complete details. |
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| Q: |
Does SureSupply tell you when your non-HP printers are running low on ink or toner? |
| A: |
No. SureSupply is an HP solution that is available on SureSupply-enabled HP printers only. |
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| Q: |
What is the outlook for SureSupply compatibility with HP printers? |
| A: |
HP's vision is for all new printers to be SureSupply-enabled. SureSupply is currently compatible only with newly introduced HP printers and a limited number of legacy printers. For an up-to-date list of compatible printers, see the SureSupply-enabled printers' page. |
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| Q: |
Do printers have to be networked to use SureSupply? |
| A: |
No. SureSupply is compatible with both direct and network-connected printers. Many HP inkjet and LaserJet printers have access to SureSupply through a CD that comes with the printer. |
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| Q: |
What's a DIMM upgrade? |
| A: |
A DIMM upgrade is the software update of a "Dual In-line Memory Module" within the printing device. A Web Access DIMM upgrade is required for use of SureSupply in the LaserJet 8150 and LaserJet 5100 printers. Get the Web Access DIMM upgrade for these printers by downloading it from HP Customer Care. |
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| Q: |
Is SureSupply available in a Macintosh environment? |
| A: |
Yes, SureSupply functionality is compatible with Macintosh computers. You can manually configure your printers through the printers Embedded Web Server (EWS). |
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| Q: |
Is my network printer JetDirect EIO card compatible? |
| A: |
In order to access the 'Order Supplies' link located on your printer's Embedded Web Server home page, you must have a JetDirect 615n (or higher) EIO card installed in that printer. Older cards prohibit access to the printer's EWS by intercepting HTTP requests and redirecting them to the EIO card's internal Web configuration service. To upgrade your JetDirect EIO card, contact your preferred reseller or purchase direct from HP. |
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| Q: |
Will I have to install a new printer driver to use SureSupply on my direct-connected printer? |
| A: |
It depends on the type of printer you are using. Many newer direct-connected HP printers have SureSupply built into their installation software and many older models can easily be configured for SureSupply functionality. |
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| Q: |
Why are there different solutions for network- and direct-connected printers? |
| A: |
The Embedded Web Server (EWS) is currently available in network-connected versions of newer HP LaserJet, color LaserJet, and business inkjet printers. Legacy printers do not have this technology. Two SureSupply solutions are necessary to use differing capabilities of different print devices. In network-connected printers, SureSupply alert functionality is controlled by the EWS. Some newer direct-connected printers require no additional drivers; many direct-connected and legacy printers, however, are given SureSupply functionality through an extension to their printer driver. |
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| Q: |
What information do I need to have in order to set up SureSupply on my networked printer? |
| A: |
Before you begin you must have the following:
- A JetDirect 615n (or higher) EIO card installed in each SureSupply-enabled printer.
- Know your printer's IP address.
- E-mail addresses for those people who will receive alerts.
- Have administrative access rights on your network.
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| Q: |
How do I install SureSupply over multiple network printers at one time? |
| A: |
HP has developed an application called ResellerLink Network Configuration Tool to assist you in setting up SureSupply. ResellerLink is a self-guided SureSupply set-up tool enabling users to locate, setup and associate their compatible printers with SureSupply and their reseller of choice. It simplifies the installation process across multiple printers and designates who on the network receives the alert — making your job easier. You can download ResellerLink from a participating reseller. |
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| Q: |
Is SureSupply integrated with Web JetAdmin? |
| A: |
Yes. Web JetAdmin was upgraded in June 2001 to be able to set up and manage the EWS. |
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| Q: |
What happens if customers use a remanufactured or non-HP Smart Print cartridge with an HP printer? |
| A: |
HP recommends using only HP print cartridges with HP printers. HP designs its printers and supplies to work together as a system to always create clear, sharp images. Users who have remanufactured cartridges in their printers will still be able to purchase HP print cartridges via the SureSupply process. However, they may not receive the "supplies low" alerts in some cases with some printer configurations, because a smart chip built into HP print cartridges generates the alert. Use of non-HP cartridges in an HP printer may result in the loss of some printer functions, or may yield different print quality. |
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| Q: |
Will cartridges that work with SureSupply-enabled printers cost more than previous HP print cartridges? |
| A: |
No. HP is constantly striving to enhance the total printing experience for the customer — for the same price you are used to paying. |
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| Q: |
What personal information is being sent to the SureSupply system? |
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When ordering supplies through SureSupply, information will be sent from your printer to the HP ordering website. To provide you with the best experience while ordering HP supplies, your printer model number, serial number, consumables gauge percentages, and number of pages printed will be transferred to the ordering site. This information will be used to ensure that the correct supplies are ordered and to save your preferences for future orders and for product development. This information is handled in confidence. |
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| Q: |
Are there other HP printers that work with SureSupply? |
| A: |
Earlier legacy printers have varying levels of support. Please call your preferred reseller or retailer for more information. |
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