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Millions of HP customers rely on consistent quality results, so a commitment to excellence is our top priority. The HP warranty backs up our name. Millions of HP customers rely on consistent quality results, so a commitment to excellence is our top priority. The HP warranty backs up our name. In the unlikely event an HP printing supply proves defective, we will replace it for you. |
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HP LaserJet print cartridges and other supplies are backed by a limited lifetime warranty.
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HP LaserJet Cartridges: Warranted to be free from defects in materials and workmanship until the original HP toner is depleted.
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HP Color LaserJet Bottles: Warranted to be free from defects in materials and workmanship for 90 days from date of purchase.
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HP Color LaserJet Drum Kits: Warranted to be free from defects in materials and workmanship until the "low-life" message appears.
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HP LaserJet Fuser and Transfer Kits: Warranted to be free from defects in materials and workmanship for one year or until the "low-life" message appears, whichever comes first.
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Please note that non-HP cartridges may affect your printer warranty; HP is not obligated to compensate for damage caused by non-HP cartridges.
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Expiration Date on Packaging |
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HP has removed the expiration date previously featured on HP LaserJet cartridge packaging. The former expiration date had no correlation to the use or warranty of the HP LaserJet cartridge. HP LaserJet cartridges offer a Limited Lifetime Warranty. The code that is now shown on the box is intended for HP internal tracking only.
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Not Covered |
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Warranty does not cover cartridges which have been refilled, are emptied, are abused, are missing, or are tampered with in any way.
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Non-HP Laser Print Cartridges |
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If a non-HP print cartridge is found to be the direct cause of printer failure or damage, HP will not cover the repair related to that non-HP cartridge.
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Returning HP Product |
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In the event the cartridge proves defective, the customer should complete the service information form in the product box (or provide name, address, phone number, place of purchase, and a brief description of problem) and attach a print sample illustrating the defect. The form and cartridge should be returned to the place of purchase, where a replacement will be given.
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The end of warranty date is marked on the cartridge. Customer can enjoy the warranty on or before the end of warranty date.
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Click here to learn more |
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What you will see:
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On the package |
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The end of warranty date is marked on the package.
Eg. Made from Domestic and foreign components in:
SINGAPORE
Warranty Ends: MAR 2010
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On the insert |
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This product has a limited warranty. If product is defective, contact HP or your retailer before the end of warranty date. The illustration shows the date marking location. Warranty does not cover empty or refilled products, or products that have been misused or tampered with.
For complete warranty details please ask your retailer or visit our website.
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How does it work? |
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Customer can enjoy the warranty service under the warranty period.
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Does this new warranty apply to large and small format HP inkjet cartridges? |
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Yes.
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What do resellers do differently? |
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They now have a quick and easy way to tell if an HP inkjet cartridge is under warranty. Once they decide, the account specific process for returning cartridges to HP remains unchanged.
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