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How to identify a genuine HP cartridge

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» Start Here Identification » FAQ » Protection » Safe Practices


Stop Counterfeits


Counterfeiting is a form of fraud that deceives you into buying poor quality and unreliable products by stating otherwise, and offers none of the quality and reliability that comes with an Original HP Cartridge.

To protect you against such fraudulent practices, HP has taken steps to ensure that the products you have purchased are adequately protected with security seals to prevent counterfeiting.

Check for Genuine Security Seal


The packaging for the Original HP cartridge includes new colour switching security seals to guard against counterfeiting.

New Ink Seal
New Ink Seal
Current Toner Seal
Current Toner Seal
To identify a genuine seal:
  1. Tilt box front to back to see "OK" and "√" move in opposite directions
  2. Tilt box right to left to see colour change
To identify a genuine seal:
  1. Look for colour switching security seal
  2. Turn the box from side to side and see the colour switch
  3. When the background is dark, half of the lettering "ORIGINAL TONER" will be light and vice versa


Existing seal still in use (for Original Ink cartridges)


Some Original HP cartridge packaging still carry the previous colour shifting security seals. To check for a genuine seal, turn the box from side to side and see the colours switch between dark and light blue. When the background is dark, half of the lettering “ORIGINAL TONER” will be light and vice versa.

  • Missing HP logo on product or packaging
  • Missing security seal on packaging
  • Missing colour switch feature on security seal
  • Signs of repackaging
  • Questionable price
  • Better prices than those offered by recognised HP distributors
  • Product has no usual outer wrappings, subpacks or pallets
  • Frequent cartridge failure and poor print quality


Why You Should Care


Consistent quality and reliable performance – Original HP cartridges are engineered to give only the highest print quality, saving you time, money and hassles, while helping to minimise your environmental footprint.

HP gives you more – Third party testing agency, TÜV SÜD PSB found that Original HP Ink cartridges produce more than two times the page yield than the refill brands tested^.

HP’s environmental commitment – HP’s strong commitment to recycling and environment protection continues to create a sustainable printing solution with limited impact on the environment.

^ Results of 3rd party testing, commissioned by HP done by TÜV SÜD PSB Ltd – 2007 Reliability Comparison Study Asia Pacific. Ink cartridge tested 45, 78A,56